Introduction
The company Flying Cargo YU doo Belgrade – Zemun, Autoput za Novi Sad 215, Belgrade (Zemun) (hereinafter referred to as "Flying Cargo", "we", "our", "us", etc.) is highly committed to protecting the personal data and privacy of users of our portal Flying Cargo Manager, which allows you to create waybills and accompanying documentation (invoices) for customs clearance of shipments, both for export shipments (i.e., shipments that need to be sent from Serbia abroad) and for import shipments (i.e., shipments that need to be received abroad and delivered to Serbia) (hereinafter referred to as: "Portal"). We understand that protecting your privacy and personal data, as well as ensuring their confidentiality, is very important to you.
For this reason, we would like to inform you, through this Privacy Policy (hereinafter referred to as: "Policy"), about which personal data we process, for what purposes, on what legal basis, and what your rights are concerning such processing, in the context of the processing of your personal data that we, as the data controller, carry out in connection with your access to and use of the Portal.
Acceptance of this Policy, as well as acceptance of the Terms of Use of the Portal, is a prerequisite for using the Portal.
For this reason, please carefully read both documents, and if you do not agree with any provision of the Policy and/or Terms of Use, you should immediately stop using the Portal. Otherwise, if you continue using the Portal and have previously confirmed that you agree with the Policy and the Terms of Use, your confirmation will be considered as acceptance of all the rules contained in these documents and the conclusion of our agreement regarding the use of the Portal.
What Are Personal Data and What Types of Personal Data Do We Process?
Personal data refers to any information related to a natural person that identifies or can identify that person, either directly or indirectly, based on specific information alone or together with other information, such as name and surname, personal identification number (such as JMBG), location data, photograph, email or postal address, and others.
The personal data that we process in connection with your access to and use of the Portal includes the following types of personal data: [name and surname, ID card number and issuing authority/place, unique citizen identification number (JMBG), Portal username, email and postal address/residential address, and other contact details (e.g., phone number), job position, personal data that may be contained in our communication regarding the initiation and implementation of the customs clearance process of your shipments through the Portal, personal data contained in documents you provide for the purpose of customs clearance of your shipments and the forwarding/delivery of those shipments after the customs clearance process is completed, as well as data on transactions/payments for our services provided via the Portal and the delivery/receipt of shipments] (hereinafter referred to as: "Personal Data").
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For What Purposes Do We Process Your Personal Data, What Is the Legal Basis for Processing, and How Long Do We Process It?
We may process your Personal Data for the following purposes:
- Enabling your registration on the Portal, as well as allowing login to the Portal after the initial registration;
- Executing the contract concluded between us and you, i.e., enabling the creation of waybills and accompanying documentation (invoices) for customs clearance of shipments (export and import shipments), as well as allowing you, after creating and printing the waybill, to select or reserve a time slot for our courier to come and pick up the shipment for dispatch, and processing payments for services provided through the Portal;
- Maintaining communication with you for customs clearance and other activities within the above-mentioned context;
- Monitoring, analyzing, and improving the functionality of the Portal to enhance the efficiency of the services we provide through the Portal;
- Fulfilling our legal obligations, ensuring compliance with legal regulations, and managing risks, including taking measures to ensure security/prevent misuse related to the use of the Portal, as well as initiating and conducting appropriate legal proceedings;
- Sending marketing information and other notifications, updates, and/or news related to our Portal/services provided through the Portal.
We process Personal Data only in a manner and in accordance with all requirements and conditions prescribed by the Law on Personal Data Protection ("Official Gazette of the Republic of Serbia," No. 87/2018; hereinafter referred to as: "Law"). The legal basis for processing Personal Data varies from case to case and most commonly includes:
- Performance of a contract concluded with the data subject or taking steps at the request of the data subject prior to entering into a contract;
- Compliance with our legal obligations;
- Realization of our legitimate interests, as well as the legitimate interests of our affiliates or third parties, provided that the interests and fundamental rights and freedoms of the data subjects do not override those interests (e.g., data processing necessary for ensuring IT network security, preventing misuse, etc.);
- Consent of the data subject (e.g., for the purpose of sending marketing information).
In cases where your consent is the legal basis for processing your Personal Data, you have the right to withdraw the previously given consent at any time. In such a case, your Personal Data that we processed based on your consent will no longer be processed after the withdrawal unless another legal basis for processing exists. The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
We process Personal Data only to the extent necessary and only for as long as required to achieve the specific purpose of processing your Personal Data, as specified above in this Policy, or permanently if such an obligation is prescribed by law, or until consent for processing Personal Data is withdrawn if consent is the legal basis for the specific processing.
Can the Processing of Your Personal Data Include Processing by Third Parties?
Yes, the processing of Personal Data may also involve the transfer of such data, including transfers outside of Serbia, to our affiliated companies and other entities (hereinafter referred to as: "Data Recipients").
Other entities include competent state and regulatory authorities (e.g., customs authorities), our business partners, and entities that provide us with services that are legitimately necessary for our business operations and for the functioning of the Portal (such as IT service providers, online payment service providers, courier service providers, lawyers, accountants, auditors, insurance companies, marketing agencies, etc.).
We may transfer Personal Data to Data Recipients only to the extent necessary to fulfill our legal obligations, our obligations toward competent state and regulatory authorities, and/or our legitimate contractual obligations, and/or to enable third-party service providers to provide us with the services they legitimately offer, as well as to achieve our legitimate interests and/or the legitimate interests of our affiliated companies or third parties (hereinafter referred to as: "Processing Limitation").
Data Recipients process Personal Data in accordance with the Processing Limitation, either as data controllers or as data processors based on and in accordance with our instructions, and always in full compliance with all applicable legal requirements.
If Data Recipients are located outside the Republic of Serbia, or if Personal Data is transferred outside Serbia to a country that does not provide an adequate level of personal data protection in accordance with the Law, we will take appropriate measures to ensure an adequate level of protection and fulfill all legal requirements regarding the processing of such Personal Data in compliance with the Law. This may include, for example, the application of standard contractual clauses approved by the Commissioner for Information of Public Importance and Personal Data Protection (hereinafter referred to as: "Commissioner"), binding corporate rules, approvals issued by the Commissioner, and similar measures. (For more details on the measures taken, if applicable, you may contact us via email at info@flying-cargo.rs or by mail at our address listed at the beginning of this Policy.)
Rights Regarding the Processing of Personal Data
In addition to the aforementioned right to withdraw consent (if your consent is the legal basis for processing your Personal Data), you are also entitled, in cases and under conditions prescribed by the Law, to the following rights regarding the processing of your Personal Data: the right to request information about the processing of your Personal Data, the right to access it, the right to request a copy, the right to rectification, supplementation, and deletion of your Personal Data, the right to restrict its processing, the right to data portability, the right to object to specific processing of your Personal Data, and the right to stop its processing, as well as the right not to be subject to a decision made solely based on automated processing, if applicable.
If you wish to request the exercise of any of your above-mentioned rights, you can contact us in the manner specified under the "Contact" section below, and we are obligated to ensure that these rights are respected and enabled within the legally prescribed deadlines.
Additionally, if you believe that the processing of your Personal Data is not in accordance with the Law, you also have the right to file a complaint with the Commissioner, as well as the right to judicial protection.
Cookies
To make the use of the Portal as simple as possible and to enhance your user experience, as well as to further improve the functionality and performance of the Portal, we use so-called cookies. These are small data units that your browser temporarily stores on your computer’s hard drive or another device through which you accessed the Portal. For additional information on the use of cookies, including their types and duration, as well as the possibilities for their configuration (except for technically necessary cookies), please refer to our Cookie Policy (link).
Contact
If you have any questions regarding the information contained in this Policy or if you wish to request the exercise of any of your rights regarding the processing of your Personal Data (as described in the section "Rights Regarding the Processing of Personal Data" above), you can contact us via email at info@flying-cargo.rs or by mail at our address listed at the beginning of this Policy.
Changes to the Privacy Policy
We reserve the right to amend or supplement this Privacy Policy for regulatory or other legitimate reasons. We will always notify you of such changes via email and send you a link to access the new version of the Privacy Policy, which will be published on the Portal without delay. If, after such publication and/or email notification about the change, you continue using the Portal, we will consider that you accept all the conditions and rules of the new Privacy Policy. In any case, we advise you to regularly check the current version of the Privacy Policy on the Portal to stay informed about the applicable rules and conditions for processing Personal Data.
The valid version of this Privacy Policy is the version dated 1. January of 2025.
